Welcome to the Western Sydney Local Health District Human Resources Case Management – Complaints and Grievances portal.

Unfortunately, if you have found your way here it is likely that something in the workplace has upset you. We are sorry that this has happened, and the information below will help you to be able to understand what you, and we, can do about this.

Western Sydney Local Health District (WSLHD) manages staff complaints and grievances in accordance with relevant NSW Health policies and procedures. WSLHD will do its best to help staff to resolve any concerns that they have in a fair, timely and mutually respectful way.

There are helpful factsheets, guidelines and policies available about complaints processes on the WSLHD ‘Our Place Our People’ page which you can access here. However, many of these links are only available if you are accessing this information while in the workplace or connected to internal systems remotely.

If you are offsite or offline, NSW Health policies and procedure are available on the NSW Health external website.

WSLHD Employees

If you are a staff member, you may lodge a complaint or grievance directly through this portal to your manager, or alternatively to your local Human Resources representative.

If you do not feel comfortable to lodge a complaint, you also can lodge a complaint anonymously. All anonymous complaints are reviewed independently by the WSLHD’s Industrial and Employment Relations Team.

This information is not intended for use by staff to raise and manage clinical incidents or concerns. If these are your concerns, please speak to your manager and enter an IMS+ report if needed as soon as possible.

WSLHD Managers

If you are a line manager, you can manage complaints and grievances directly through this portal. You may also refer complaints to Human Resources should you require additional support.